DATA PROTECTION AT VENTURA DESIGN AND BABY VENTURA
On this webpage you will find out how we store your information, for what purposes and your rights around your personal information.
It is important you read this page as it will tell you everything you need to know
What is GDPR?
GDPR is the General Data Protection Regulation. It comes into effect from 25 May 2018. It sets out a series of new EU laws concerning how data is processed and used. The objective of the regulation is to strengthen and standardize data protection laws for all EU citizens. These regulations will apply to any organisation that controls and/or processes data on behalf of an individual or group of individuals. Those responsible for adhering to these regulations include employees of the organisation, including contractors, consultants, agents and third parties who have access to data either directly or indirectly.
Who we are
When we talk about “Ventura Design,”, or “us” or “we” on our Data Protection Notice and this website, we are talking about Ventura Design & Interiors. and its subsidiaries, affiliates and their respective parent and subsidiary companies (including Ventura Marketing and Baby Ventura)
We share your information within Ventura to help us provide our services, comply with regulatory and legal requirements, and improve our products.
How we collect information about you
We collect personal information from you, for example when you:
- When you purchase a product in our showrooms or online
- When you engage in our interior design services
- When you enquire via our website
- When you enquire via our social media channels
- When you enquire over the phone
- If you supply products or services to Ventura
Our websites use ‘cookie’ technology. A cookie is a little piece of text that our server places on your devices when you visit any of our websites or apps. They help us make the site work better for you.
What information do we collect about you
This is some of the information we collect and hold about you when enquiring for and using our services or purchasing our products:
Home or Business Address
Call recordings/Showroom Visits
CCTV images from Showroom
How we use your information:
We use information about you to:
- provide relevant products and services;
- identify ways we can improve our product range and services;
- maintain and monitor your project or products;
- protects your interests; and
- decide and recommend how our products and services might be suitable for you.
To provide our products and services under the terms and conditions we agree between us, we need to collect and use your personal information. If you do not provide this personal information, we may not be able to provide you with our product or services.
We sometimes analyse the information that we collect on you through your use of our products and services and on our social media, apps and websites. This helps us understand your behaviour, how we interact with you and our position in a market place.
For direct marketing, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text or through social media.
You can decide how much direct marketing you want to accept when you enquire for new products and services.
As part of our direct marketing, we analyse the information that we collect on you through your purchase of our products and services and on our social media, apps and websites. This helps us understand your behaviour, how we interact with you and our position in a market place. This enables us to personalise your experience and provide you with the most suitable products and services.
If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.
Sometimes we need your consent to use your personal information.
We have controls to ensure that you are informed when making your decision and that you are aware that you can remove your consent at any time by contacting us. Our consent requests are built on the following principles:
- Positive Action – Clear affirmative action is required. We will no longer use pre-ticked boxes, imply or assume consent in the event of no positive action from you.
- Free will – Your consent must be freely given and not influenced by external factors.
- Specific – We will be clear on what exactly we are asking your consent for.
- Recorded – We will keep a record of your consent and how it was obtained.
- Can be withdrawn at any time – We will stop data processing requiring your consent at any time you make valid request.
You can change your mind wherever you have given us your consent, such as for direct marketing. By contacting us at 353 1 820 8480, you can request that we no longer process data we require your consent for.
How we keep your information safe
We protect your information with security measures under the laws that apply and we meet international standards. We keep our computers, files and buildings secure.
Lawful Basis for processing
To use your information lawfully, we rely on one or more of the following legal bases:
- performance of a contract;
- legal obligation;
- our legitimate interests;
- your consent;
- protecting the vital interests of you or others; and
- public interest.
To help you better understand where these lawful bases may apply, these are some examples for each lawful basis. In some cases, the same information is processed under more than one lawful basis:
|Lawful basis||Examples of what we use your information for|
|Performance of a contract – Processing your information is necessary for us to provide your products and services||
Providing relevant products and services
We provide our customers with products such as
Bespoke furniture and accessories
Our services include in home design consultations, in showroom consultations,on-line design consultations, over the phone consultations, project presentations, and mood board or CGI creation.
We process your information to identify and authenticate you to use our products and services.
Maintaining and monitoring your products and services
We must continually monitor and update information to ensure your data is safe, accurate and up to date. This ensures we keep your personal details and purchase or service history secure, and give you the best customer service.
To do this we may share information with third parties such as building contractors, product manufactures, delivery companies.
Collecting money owed to us
As part of our product agreements, we have the right to collect money owed to us.
In some instances, we will use third parties to help us obtain additional information and collect the debts owed to us.
|Legal obligation – We must process this information comply with our legal obligations.||
Identify and authenticate our customers
We process your personal information to identify and authenticate our customers legal provisions.
Our legitimate interests –Legitimate interest means the interests of Ventura Design Interiors and Baby Ventura in conducting and managing our business when providing products and services. The core legitimate interests of Ventura Design Interiors are to provide the best customer service, introduce innovative products and services, and to protect our customers, employees and shareholders.
We will always assess whether the legitimate interest of Ventura Design will adversely impact the rights and freedoms of the data subject prior to processing. We implement safeguards to ensure that the processing remains fair and balanced.
Our risk assessments help us understand what information we need, our business requirements, the impact on our customers and employees, alternative options for processing and how long we hold the information for.
Manage our relationship with you
We keep our records up to date to contact you when required and provide the best customer service.
Analyse information and research your experiences dealing with us
We want to continually improve and better understand our customers. By collecting and analysing data from multiple sources, we can better understand the requirements of our customers and how we can improve products and service offerings.
This analysis also helps us run our business more efficiently and effectively.
Identify ways we can improve our products and services
We are always working to develop new products and innovative ways of bringing these to you.
We analyse the market and our customer base to better understand what people like and what people want from interior design company. We do this by collecting data on your purchases, services, interactions with our website, staff and social media and using customer surveys. We use this information to provide a more personalised service to our customers and improve their experience working with us.
Internal management information
We produce internal management information through our Enterprise Resource Planning system, to run our business and better understand customer needs. This information enables us to make informed decisions and develop our strategy.
Your consent – We require your consent for processing certain information such as special category data.
We ensure your consent is obtained under the following principles:
Positive Action – Clear affirmative action is required. We will no longer use pre-ticked boxes, imply or assume consent in the event of no positive action from you.
Free will – Your consent must be freely given and not influenced by external factors.
Specific – We will be clear on what exactly we are asking your consent for.
Recorded – We will keep a record of your consent and how we got it.
Can be withdrawn at any time – We will stop data processing that requires your consent at any time you make a valid request. You can withdraw your consent at any time.
Directly contact you about new products and services
With your consent, we will let you know what products or services you might like. You can select how you prefer to be contacted on our application forms or by contacting us.
|Protecting the vital interests of you or others|
Assessing your personal information
You can ask us for a copy of the personal information we hold and further details about how we collect, share and use your personal information. You can request the following information:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- where the personal data are not collected from the data subject, any available information as to their source;
- the existence of automated decision-making and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Updating or correcting your personal details
If you want to update or correct any of your personal details, please contact us at 353 1 820 8480, or call into a showroom.
Your information and third parties
For example to:
- provide products, services and information;
- analyse information;
- research your experiences dealing with us;
- collect debts;
- sell whole or part of our business;
Third parties we share information with can include:
- Builders and contractors working with us on site
- Delivery companies
- Marketing and PR team
- Bookepping partner
- HR partner (for staff)
- Web development team
- Debt collection agencies
Deleting your information (Right to be forgotten) – New GDPR right introduced from May 25th 2018. You may ask us to delete your personal information or we may delete your personal information under the following conditions:
the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
you withdraw your consent where there is no other legal ground for the processing;
you withdraw your consent for direct marketing purposes;
you withdraw your consent for processing a child’s data;
you object to automated decision making;
the personal data have been unlawfully processed;
the personal data have to be erased for compliance with a legal obligation.
Moving your information (your right to Portability) New GDPR right introduced from May 25th 2018
Where possible we can share a digital copy of your information directly with you or another organisation. We will provide this information in a structured, commonly used and machine-readable format. Note, we can only share this information where it has been processed automatically (hard copy documents are excluded for portability) and was processed under your consent or performance of a contract
We do not share information processed under legal obligation or our legitimate interest for portability, in line with GDPR guidance.